Refund Policy

1. General Policy

Due to the nature of vape-related products, returns and refunds may not be available on all items. Some products may be non-returnable for hygiene, safety, or usage reasons.

2. Damaged or Wrong Item

If you receive a damaged, defective, or wrong item, please contact us as soon as possible with your order details and clear photos of the product and packaging.

3. Eligibility for Review

A return or refund request may only be reviewed if:

• The item received is incorrect, damaged, or defective
• The issue is reported within a reasonable time after delivery
• The product is unused where applicable
• Original packaging is available where possible

4. Non-Returnable Items

The following items may not be eligible for return or refund unless they are faulty upon delivery:

• Opened e-liquids
• Used pods or disposables
• Used coils
• Opened consumable products
• Items damaged after use or mishandling

5. Approval of Refunds

If your request is approved after review, the refund or replacement process will be communicated to you based on the nature of the issue.

6. Shipping Costs

Shipping or return courier charges may not be refundable unless the error was caused by Vapes Royale.

7. Order Cancellations

Orders may only be cancelled before dispatch or processing. Once an order has been shipped, cancellation may not be possible.

8. Refused Deliveries

If an order is refused without a valid reason after shipment, refund eligibility may be limited and delivery charges may be deducted where applicable.

9. Processing Time

Approved refund or replacement requests may take some time to process depending on the case, courier handling, and payment method.

10. Contact for Claims

To report an issue, please contact us through our website contact details with:

• Order number
• Customer name
• Issue details
• Product photos if applicable

11. Policy Updates

Vapes Royale may update this Refund Policy at any time without prior notice. The latest version will always be available on this page.